FAQ

FAQ

Below are a list of frequently asked questions.  If you have a question that is not answered please send an email to bookings@hellosingaporetours.com and we will happily answer it for you. 

 

How much walking is involved in a walking tour?

All of our tours are walking tours and by their nature involve quite a lot of walking! We do schedule in rest breaks and toilet stops but you should be prepared to spend the majority of the duration of your tour either walking or standing. You should also be aware that Singapore is a hot and humid city so you need to be prepared with sun screen and water. If you have health or mobility issues you should book a private tour so that we can plan a route and itinerary for you which is appropriate for your needs. All of our Singapore walking tours are designed for enjoyment and we do go at a leisurely pace, (believe us we don’t want to be rushing around any more then you do), so as long as you are in reasonable health you shouldn’t have any problems with the amount of walking involved.

Do you offer car tours?

All of our tours are walking tours and we make use of the excellent pubic transportation system to travel around Singapore. We do not offer any car tours or coach tours because we believe in giving you a local experience. That means getting to grips with travelling around the city using a variety of different types of transportation. We will teach you how to use the MRT (subway) system and the public buses. We can always jump in a taxi as and when needed as well. Travelling around like this works out to be much cheaper than hiring a private car and much more fun.

Are your tours wheelchair / pushchair friendly?

Some of the routing on the small group tours is not wheelchair and pushchair friendly. If you are in a wheelchair or are bringing a push chair / pram with you we advise you to take a private tour with us and we will design a route for you that is suitable for you.

Do you cater for children?

Yes we do! All of our tours, with the exception of the Night Tour, are child friendly. Our guides love children and will go out of their way to make sure they have a great time! That said the routes are not pushchair / pram friendly in all places so if you are bringing children with you on a small group tour they do need to be old enough to walk and to be in a group environment for the duration of the walking tour. If you have a pram / pushchair please book a private tour so that the guide can modify the routing for you where necessary.

What languages are your tours in?

All of our small group Singapore tours are conducted in English. We are also able to offer private tours in Cantonese, Mandarin and Malay.

Do you take your guests to jewellery stores, factory outlets and other shops?

Absolutely not. We do not visit any such shops on any of our Singapore walking tours. We do not take commissions from any establishments at all. Furthermore the restaurants which we use have been selected solely because we think they are the best that Singapore has to offer and not for any other reason. We do not take commissions or kickbacks or even discounts from any of them. If you do want to do some shopping we are happy to make recommendations for you. If you book a private tour we can even take you shopping but we will only take you to shops that we think suit your requirements and not shops that offer us or our guides any personal gain.

What is included in the price of the tour?

If you book a tour that has inclusions such as the food tour or night tour, the listed inclusions are included in the tour price. Other than that the costs of any transport (MRT /bus / taxi / boats etc) used during the tour are not included in the fee schedule and are payable by yourself – these costs are minimal. The costs of drinks / snacks / meals / souvenirs etc are similarly not included. If you want to stop off at a convenience store and buy yourself a drink or snack then this is of course at your own expense.

I have dietary restrictions, can I still join the food tour?

If you have dietary restrictions the best thing to do is to send us an email letting us know what you can not eat and we will advise you on how much of the food we try contains ingredients that you can not eat. If you can eat most things we will advise you to come on the Singapore food tour and we will let you know what to avoid. If you will be heavily affected we will advise you not to take a food tour but to book a customised tour instead.

If I book a private tour can you take me to big attractions like Universal Studios?

We do not take people to places like Universal Studios, S.E.A Aquarium or the Night Safari because we would not be able to add any value to your day. To put it simply you would be wasting your money if you hired us to take you to a theme park. Instead we focus on introducing you to the real Singapore, by taking you down back streets and alleyways which you wouldn’t normally go down yourself, by explaining the culture, the history and the way of life to you. All o f these big attractions are easy to get to, your hotel will be able explain to you how to get there on public transport which is very efficient and straight forward to use. If you don’t fancy public transport you can take a taxi.

I normally take a Big Bus Tour in all of the cities I visit and I think they are great, why would I take a Hello Singapore walking tour?

We also like a Big Bus tour and think that they give you a good feel of the geography and lay out of the city and ensure that you ‘see’ all of the main points of interest in a day. Hop on hop off also gives you a great way of traveling between points of interest without having to worry about getting lost on public transport! What the Big Bus tour will not do however is show you the ‘real’ Singapore. It will not take you to meet local business owners or to discover hidden parks down alleyways. It will not explain the culture of Singapore to you, or point out hawker restaurants that surprisingly have Michelin stars! If you like Big Bus tours then take one in Singapore (we have and we enjoyed it) but take a tour with us as well and let us introduce you to a few places that the Big Bus tour will not.

I actually live in Singapore, can I take one of your Singapore walking tours?

Of course! We get countless guests joining us who live in Singapore. Many people take one or two of our tours as a way to get acquainted to Singapore when they have recently moved here.

How do I book a Hello Singapore tour?

Please use our online booking system to book your tour. Follow the ‘click here to book’ buttons on the page of the website for the tour that you would like to take or use the ‘Quick Book’ page. Once you have booked a Hello Singapore tour you will receive an email confirming all of the details of your tour. This will include a reminder on what to wear and details, including a map, to the meeting point. It will also include our contact details should you have any issues on the day.

What should I wear?

On all tours you should wear comfortable flat shoes. It is very humid in Singapore so wear light-weight clothes and be prepared for rain. It does rain most days so an umbrella is essential.

Do I need to bring anything with me?

The main thing you need to bring is yourself in a good pair of comfortable shoes! We recommend that you bring some cash in case you want to stop off and buy a drink from a convenience store, and your camera to take pictures. Make sure that you have an umbrella, your hotel should be able to lend you one, if not we can show you where to buy one cheaply. And bring water! At least one litre per person. You will sweat a lot in Singapore so it is essential that you stay well hydrated.

Can I take pictures on the tour?

We actively encourage picture taking on Hello Singapore walking tours, we want you to go home with as many memories as possible. We are always happy to take pictures of you for you.

What happens if the weather is bad on the day of my tour?

Come rain or sunshine our walking tours continue and we always have a great day no matter what the weather. Just bring an umbrella!

Does the tour end at the same place as it starts?

If you have a booked a Private Customised Tour we will come and pick you up at your hotel and drop you off there at the end of the tour. If you have booked onto a Small Group Tour it will not start and end in the same place. Once the tour has finished we can give you directions back to your hotel or to any other location that you would like to go to. We recommend always carrying a few cards with your hotel name and address on as this will make it easier to take a taxi. Once you have booked your tour we will email you directions to the meeting point.

Do I need to tip the tour guide?

If you have enjoyed your Hello Singapore walking tour and think that the guide has provided a good service it is common practice to tip. The standard tipping is 10 – 15%. Whilst our guides greatly appreciate gratuities they will NEVER ask for them.

How can I contact you?

The best way to contact us is via email at bookings@hellosingaporetours.com We respond to all emails within 24 hours. If you do not receive a response within 24 hours it means that we have not received the email.

What is your cancellation policy?

If for whatever reason you want to cancel your booked tour then please note the following. Please email us your notice to cancel and we will confirm a cancellation by email. If you cancel more than one week (more than 168 hours) in advance we will give you a full refund (excluding any booking service charge). If you cancel between 7 days and 2 days (between 167 and 48 hours before) we will give you a 50% refund (excluding any service charge). If you cancel with less than 48 hours there is no refund.

What is your rescheduling policy?

If you find that your travel plans change or you become ill whilst travelling and wish to reschedule your booked tour we will always do our best to accommodate your request. If we still have availability on the date that you wish to reschedule to the following rules apply: We can reschedule a tour at no additional cost if you tell us more than 7 days before your tour is due to take place. There will be a 50% rescheduling charge for tours that are rescheduled with 7 of fewer days notice. Tours can not be rescheduled with less than 14 hours notice. Rescheduling charges can be paid by credit card via invoice.

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contact us to book a Singapore tour

Take a walking tour of Singapore to see the beautiful shop houses.